Returns & Refunds

For cash on delivery, inspect the product in front of the delivery person before paying. If it is incorrect, damaged or defective, refuse the parcel and contact us.

• You received a different product from the one ordered
• The product arrived damaged or unusable
• An important part or included free item is missing

Used, washed or intentionally damaged products are not eligible. Opened personal-care products cannot be returned for health and hygiene reasons.

Contact us by phone (+8801818773399) with your order number and photos or video of the issue. After verification, we will replace the item or issue a refund.

Approved refunds are sent as quickly as possible to your provided bKash, Nagad or bank account.

Orders can be cancelled before courier handover. Call us or use the Contact page. A delivery charge may apply after the parcel has been dispatched.